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NJIRM. 2018; 9(1): 103-107


To Evaluate the Level of Satisfaction in Relatives of Intensive Care Unit Patients

Mohana Raja Majumdar*, Sagarika Bhole**.

Abstract
Objectives: To observe the level of satisfaction in relatives of an intensive care unit patient. To access feedback of communication and counseling given to the critical patientís relative. To recommend to the respected hospital about the improvement when dealing with relatives of the critically ill patients in intensive care units. Method: A descriptive survey was carried out in the intensive care unit of Private Institute, in central India. This survey was carried out from November 2016 to December 2016.The Institute has 60 bedded ICU divided in to Surgical ICU, Medicine ICU, Pediatric ICU, Neonatal ICU and the Septic ICU. Voluntary consent obtained from the first degree relative of patient older than 18 years and with a minimum of 24 hr stay in the mentioned unit to give unbiased feedback. The interviewers were not the part of treating physician or department and same was also informed to patientís relatives. Participation in this study was voluntary and confidential. Only a single relative of each patient was interviewed for each. The sample size included all the first degree relatives of ICU patients who have been admitted in the ICU in the month of November 2016 to December 2016. Johnsonís 14- question modified version of the Critical Care Family Needs Inventory was used to evaluate satisfaction of family members. EPI-INFO7 software was used to evaluate the data. Results: Ninety three relatives were interviewed with the mean age of 44 years of which 68.47% were male. A significant number (94.62%) of relatives felt that the best possible care was given to patients and hospital personnel pay attention to patients. The questions with lower percentiles of satisfaction were those stating that family members believed that someone in the intensive care unit had shown interest in their feelings (32.26%) and that a healthcare professional had explained how the intensive care unit equipment was used (35.48%). Conclusions: Most family members positively evaluated the intensive care unit professionals in the questions related to communication, attitude and patient care. However, there was a lower level of satisfaction in the questions related to the intensive care unit professionals' ability to relieve family members. [M Majumdar Natl J Integr Res Med, 2018; 9(1):103-107]

Key words: Patient relatives; Patient relative satisfaction; Intensive care units; Professional-family relations; Patient satisfaction; Health service evaluation


 
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How to Cite this Article
Pubmed Style

Majumdar MR, Bhole S. To Evaluate the Level of Satisfaction in Relatives of Intensive Care Unit Patients. NJIRM. 2018; 9(1): 103-107.


Web Style

Majumdar MR, Bhole S. To Evaluate the Level of Satisfaction in Relatives of Intensive Care Unit Patients. http://www.njirm.com/?mno=292796 [Access: April 26, 2018].


AMA (American Medical Association) Style

Majumdar MR, Bhole S. To Evaluate the Level of Satisfaction in Relatives of Intensive Care Unit Patients. NJIRM. 2018; 9(1): 103-107.



Vancouver/ICMJE Style

Majumdar MR, Bhole S. To Evaluate the Level of Satisfaction in Relatives of Intensive Care Unit Patients. NJIRM. (2018), [cited April 26, 2018]; 9(1): 103-107.



Harvard Style

Majumdar, M. R. & Bhole, S. (2018) To Evaluate the Level of Satisfaction in Relatives of Intensive Care Unit Patients. NJIRM, 9 (1), 103-107.



Turabian Style

Majumdar, Mohana Raja, and Sagarika Bhole. 2018. To Evaluate the Level of Satisfaction in Relatives of Intensive Care Unit Patients. National Journal of Integrated Research in Medicine, 9 (1), 103-107.



Chicago Style

Majumdar, Mohana Raja, and Sagarika Bhole. "To Evaluate the Level of Satisfaction in Relatives of Intensive Care Unit Patients." National Journal of Integrated Research in Medicine 9 (2018), 103-107.



MLA (The Modern Language Association) Style

Majumdar, Mohana Raja, and Sagarika Bhole. "To Evaluate the Level of Satisfaction in Relatives of Intensive Care Unit Patients." National Journal of Integrated Research in Medicine 9.1 (2018), 103-107. Print.



APA (American Psychological Association) Style

Majumdar, M. R. & Bhole, S. (2018) To Evaluate the Level of Satisfaction in Relatives of Intensive Care Unit Patients. National Journal of Integrated Research in Medicine, 9 (1), 103-107.



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